Privacy Policy for Zupo

1. Information We Collect

1.1 Personal Information

• Account information (username, email address)
• Profile information (bio, avatar)
• Contact information for customer support

1.2 User-Generated Content (UGC)

• Posts, comments, and media you share
• Messages and communications with other users
• Event information and participation data
• Skateboarding tricks and related content

1.3 Usage Data

• App usage patterns and preferences
• Device information (model, operating system)
• Log data and crash reports
• In-app purchase history and transaction data

2. How We Use Your Information

2.1 Service Provision

• Provide and maintain the Zupo app functionality
• Process in-app purchases and manage virtual currency
• Enable social features and user interactions
• Facilitate event creation and participation

2.2 Content Moderation

• Monitor and review user-generated content
• Enforce community guidelines and terms of service
• Process reports and implement blocking features
• Remove inappropriate or harmful content

2.3 Communication

• Send important service notifications
• Respond to customer support inquiries
• Provide updates about app features

3. User-Generated Content Policy

3.1 Content Moderation Measures

• Reporting System: Users can report inappropriate content
• Blocking Features: Users can block other users to prevent interactions
• Automated Detection: We use automated systems to detect prohibited content
• Manual Review: Our team manually reviews reported content
• Account Actions: We may warn, suspend, or permanently ban users who violate our policies

4. In-App Purchases

4.1 Virtual Currency

• Zupo uses virtual coins for premium features and events
• Coins can be purchased through Apple's App Store
• All transactions are processed securely through Apple's payment system

4.2 Purchase Data

• We collect transaction IDs and purchase amounts
• Purchase history is stored to manage your account balance
• Payment information is handled exclusively by Apple
• We do not store credit card or payment details

4.3 Refund Policy

• Refunds are handled according to Apple's App Store policies
• Virtual currency spent on services cannot be refunded
• Contact Apple Support for purchase-related issues

5. Data Sharing and Disclosure

5.1 We Do Not Sell Personal Data

We do not sell, rent, or trade your personal information to third parties.

5.2 Limited Sharing

• Service Providers: Trusted partners who help us operate the app
• Legal Requirements: When required by law or to protect our rights
• Safety: To prevent harm or illegal activities

5.3 Public Content

• Posts and comments you make are visible to other users
• Profile information may be visible to the community
• Event participation may be visible to other attendees

6. GDPR Rights (European Users)

If you are located in the European Economic Area, you have the following rights:

6.1 Your Rights

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

6.2 Legal Basis for Processing

• Contract Performance: To provide app services
• Legitimate Interest: For safety and security
• Consent: For optional features and communications
• Legal Obligation: To comply with applicable laws

6.3 Data Retention

• Account data: Retained while your account is active
• Content: Retained according to our content policies
• Transaction data: Retained for legal and tax requirements
• Deleted accounts: Data removed within 30 days unless legally required

7. Data Security

• We use industry-standard encryption to protect your data
• Regular security audits and updates
• Secure data transmission and storage
• Limited access to personal data by authorized personnel only
• Incident response procedures for data breaches

8. Children's Privacy

Zupo is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will delete their account and associated data.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other legally recognized transfer mechanisms

10. Changes to This Policy

• We may update this privacy policy from time to time
• Significant changes will be communicated through the app
• Continued use of the app constitutes acceptance of changes
• Previous versions are available upon request

11. Contact Us

12. Permissions Used

12.1 Camera Access

• Purpose: Take photos and videos for posts and profile pictures
• When: Only when you choose to capture content
• Control: Can be disabled in device settings

12.2 Photo Library Access

• Purpose: Select existing photos and videos to share
• When: Only when you choose to select media
• Control: Can be limited to selected photos in iOS settings

This privacy policy is effective as of November 20, 2024, and applies to all users of the Zupo application.